The Buy-Side Club, looking for a new office phone system supplier
The Buy-Side Club was set up in 2013 and today offers a unique talent management proposition for the investment management industry.
The Buy-Side Club was already ahead of the curve with its telecoms set-up, having previously connected to an Internet or VOIP based phone system with another provider. However, it was tied into an inflexible package that saw charges escalate with little control over them. The Club also found the system to be unreliable with frequent disconnects. Upon raising this with their provider it received no assistance in resolving this and so remained dissatisfied.
Even though the Buy-Side Club wasn’t happy with its provider, it could still see the advantages of a hosted phone system. Its employees are based in various locations including those at Head Office as well as some remote workers. A hosted phone system gives them the ability to connect all employees to the same system acting as a virtual internal system. With this in mind, the search for a new Internet-based phone system provider began.
Choosing a quality hosted phone system provider - Call Cloud
It was really important to the Buy-Side Club that its new provider offered exceptional customer service, it wasn’t about to get stuck with another company that wouldn’t offer support and assistance. They came across the Call Cloud solution online and did some research into the providers of the system Berry Telecom. Berry’s reputation as a first class supplier with a long list of happy and loyal customers, gave the Club confidence in moving forward.
The Buy-Side Club’s experience with the switch to the Call Cloud was not a disappointment either. The Club’s Client Services Director, Karen Sargent said:
“Berry Telecom’s Director Paul Hallam personally oversaw the installation of Call Cloud for us. He spent the day with us ensuring a smooth transition and is always just a phone call away if we need anything anytime. The process for us has been effortless and our clients have not been impacted at all.”
The results - delivering better hosted business communications
The Buy-Side Club has found the Call Cloud admin App particularly useful, allowing them to update phone lines and settings remotely from any location via a mobile device or PC. To resolve the connection issues the team at Berry decided to install an assured line, which meant that their calls were no longer competing with other Internet traffic and giving them much better quality calls. Karen goes on to say:
“We would have no reservations in recommending Berry and their Call Cloud hosted business phone system. Berry has really helped us to deliver better communication with our clients, which is a top priority.”