Mobile phones are seriously underrated tools for business, in this blog we run through how to best utilise them
A hosted/cloud/VoIP phone system is one that allows you to make calls via the Internet. It’s different from the traditional PBX business phone system as it doesn’t operate over the main standard fixed phone line network. This is particularly handy for new business start-ups because there’s no need to heavily invest in, and install cumbersome hardware in order to access the phone features you expect from a business phone system. Hosted systems run directly off software stored in the cloud – so as long as you’ve got access to the Internet, you’re good to go.
A Call Cloud standard user plan starts from as little at £14.95 per user per month and in most instances this covers the cost of your handsets. You can add mobile minutes to your plan which gives you more certainty over your costs. Mobile minutes are essentially ‘pooled’ which means that extra call charges can be avoided as long as everyone in your account collectively doesn’t exceed the number of minutes. Set up costs can also be avoided as the technically-savvy can even install it themselves.
Selecting the components for your system can be done instantly with the Call Cloud ‘build your own’ form which means you don’t have to sit through a sales presentation. Once ordered there’s no complex hardware to install so a hosted phone system can be set up in next to no time. Handsets can be delivered to you within days and the system software is available online immediately. If you require an assured line for your phone system this can be activated in just 10 working days.
The Call Cloud hosted phone system offers an abundance of features, so there’s no need to assume it’s not as good as a traditional phone system. You still get features such as call transferring, call parking, music on hold, marketing messages, a single central phone number and many more. Plus all features, phone settings and call data is available to access via a central online administration portal. A wide range of handsets are available with the Call Cloud system giving you access to an ever increasing feature set. New phone system features are released regularly and you won’t need to upgrade your handsets to access them as they are installed in the cloud rather than onto your system locally.
As the phone system is hosted in the cloud, it can be scaled-up very easily. This means it can grow with your business and there’s no need to purchase additional hardware to increase capacity. To add users to your system, simply call the team at Call Cloud to order additional handsets and the team will add users to your account. You can even add users that aren’t based in the business premises, so it’s great if you have a team of remote workers or satellite offices. The phone system will still work as a virtual internal system with the ability to transfer and conference calls as you would if you were under the same roof.
As new businesses grow they can often need to move into new premises. The great thing about a hosted phone system is that you don’t need to call out an Engineer to disconnect your existing system and re-install it in your new premises. A quick phone call to the Call Cloud team will see them arrange for your new assured line to be connected to the new premises and services routed to the new location. The team at Call Cloud can even ensure your calls are redirected to another number while your services are being reconnected so you’ll never be without service. All you have to do is unplug your phones and plug them into your new premises. You’ll automatically keep the same business phone number, direct dials, regional codes and all of your system settings will be as they were.