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Helping Oxleas to become more resilient, flexible and reponsive

The Customer

Oxleas is an NHS Foundation Trust providing community health, mental health and learning  disability services. Oxleas have a workforce of around 3,500 across 80 sites in a variety of locations across the London Boroughs of Bexley,  Bromley, Greenwich and Kent.

The Challenge

With a large workforce across multiple locations, Oxleas were looking for a communications system that would enable:

  • Hot desking across all sites allowing  employees to work at any site and take their extension number with them
  • Reduce high telephony costs
  • Increase collaboration, efficiency, making it quicker and easier for staff to communicate and share ideas
  • A resilient system with failover to ensure constant connectivity
  • Solution to be installed separately to the existing IT Network

The Solution

  • iPECS CM phone system enables every staff member to access the same features and functionalities regardless of their location
  • Dual CM systems for geographical redundancy – providing a highly resilient solution
  • Latest technology, SIP trunks to replace traditional technology reducing call costs
  • Over 3000 IP handsets with hot desking capabilities enabling staff to access personal  settings at any phone across the sites
  • Simple to use online conference rooms for  remote workers and on-site staff to dial in on

The Benefits

  • For the NHS it is imperative that staff are always able to communicate as lives could be at risk, having a resilient private cloud solution, means in the event of a disaster, Oxleas will always be connected
  • Hot desking has revolutionised the day to day work for staff. Those travelling to different sites can access their own user profile, such as extension number through any iPECS handset - improving efficiency and internal  communications
  • A game changer to Oxleas is that staff can now set up their own telephone conferences with no effort, dragging up to a hundred users internally or externally into a conversation
  • From using the latest technology, this has not only delivered reduced calls costs but is a flexible solution that can react to the needs of the NHS in the future

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