How to Best Equip your Remote Workers
Remote working is here to stay, but for many businesses the process of implementing a remote working policy can be challenging. This may be due to a variety of things, such as not having the correct technology for the job, or a communication system that just isn’t designed for home working. This is all completely understandable, as none of us were really prepared for the dramatic uptake in working from home due to Covid19. Thankfully, there are plenty of services and pieces of technology that can really help to bring businesses back together and make remote working just as, if not even more effective than working in the office.
At Call Cloud, we specialise in VoIP phone systems and Unified Communications services. If you are familiar with these systems you may know how useful they can be for businesses, but what you may not know is how much they can provide for remote workers. With this in mind, here are some of the ways that equipping your remote staff with VoIP phones and UC can help to promote collaboration and enhance productivity across your entire business.
One of the hardest parts about working from home is collaborating with your whole team. It can be difficult to know who’s available at any given time when everyone is outside of the office and working to their own schedules. Unified Communications has the key to solving this particular issue though. UC apps allow your team to maintain a digital ‘presence’, this means that anyone on your team can easily display their status on the UC platform, whether they are away, busy on a call, or available to communicate. This presence system has a wide range of uses for any business, especially those operating from multiple premises but it’s also very helpful for remote workers.
The other piece of technology that is crucial for maintaining a strong sense of collaboration amongst remote workers is video conferencing software. Being able to see your colleagues and work together using screen-sharing is invaluable. You may already have access to video conferencing software in your office, but would your remote workers still have access to it from home or on the go? A unified communications system keeps all of your tools for communication on one app, so no matter where your staff are, they will always have access to the best tools for the job.
Enhance Your Calls
If you’re a remote worker, there’s a very strong chance that you spend a longer amount of time than usual on voice and video calls. In order to make the remote working experience as smooth and easy as possible, it is necessary for your business to make sure you have the best equipment for the job. A VoIP phone system provides you with crystal clear audio, indistinguishable from a traditional landline phone, so your call quality never drops below standard.
VoIP phones are also the leading systems when it comes to staying mobile. You can plug in a VoIP phone just about anywhere with an internet connection and communicate just as effectively as you would in the office. Calling over the internet is also far more cost-effective. If you conduct your business calls from home using a traditional landline you are likely to rack up a significant phone bill, but a VoIP system completely removes this worry.
Versatility is a VoIP phone system’s biggest advantage. They are designed to provide high quality audio no matter where you are working, and it’s very cost-effective to equip an entire team, making them a perfect solution for remote workers.
Stay Connected with Customers and Colleagues
This is the real key to making sure remote staff can work at their happiest and most effective. Guarantee that your team has a reliable way to stay in touch with customers and colleagues and facilitate the same level of communication you’d find in a meeting or the office. To best equip a remote worker they need to be able to access high quality voice calls, which can come from a VoIP phone, but they also need to access video conferencing, instant messaging and file sharing capabilities. This is where unified communications step in.
UC is the perfect tool for remote workers, it allows them to access all of the tools they would expect from their office phone system in any environment. These tools combine together to create a user experience that can be even more effective than face-to-face communication. A big example of this is instant messaging. If you are doing a video call or webinar with a customer or members of your team, you can use instant messaging via your UC platform to collaborate and provide the best solution. UC also integrates with the apps you already know, such as Microsoft 365 and Outlook, so you always have the best tools at your disposal.
At Call Cloud we offer a whole range of VoIP and UC solutions, so no matter the size and scale of your business you will always be able to find the right service to suit your team and keep everyone connected, even when they can’t be in the office.
Contact the team today on 0333 006 3091 to find out more about how UC can help your business.