5 Major Benefits of Cloud Phone Systems

Cloud phone systems (also known as hosted phone systems) offer a number of advantages over their more traditional on-site counterparts. While on-site phone systems do still have their place in the corporate world, the unique benefits of cloud systems make them the number one choice for most companies.


1.     Flexibility: Take your phone system with you

Cloud-based systems make use of VoIP, or Voice over Internet Protocol, to route calls. This gives VoIP un-matched flexibility over analogue and ISDN phone systems. Since there’s no phone line delivering calls to your office, all you need is an internet connection. Thinking of moving office any time soon? VoIP numbers are virtual, so they don’t need to be linked to your physical address in order to work. Moving your phones to a new office then becomes every bit as easy as it should be; simply unplug them, move them to their new home and plug them in again. There are no servers to worry about – we're taking good care of them for you in our data centre.

This flexibility doesn’t just come in handy when you’re moving office, though. Cloud systems can be accessed from anywhere in the world. This is of critical importance if you’re not able to work from the office, allowing you and your staff to stay in touch and maintain productivity.

For those needing flexibility of a different kind, Callcloud’s phone systems are also available on a 30-day rolling contract, giving you total peace of mind that you’re always getting the best deal for your business.


2.     Cost: Budget your phone system costs consistently

Have you ever been into a server room? They are noisy, dry, and thanks to air conditioning, often seem to be simultaneously hot and cold. They’re not pleasant places. They’re also expensive. Servers use a lot of power – depending on the model of phone system you’ve got in your office, it could be the equivalent of keeping half a dozen 60 watt lightbulbs on all year round.

On-site systems are typically not as easy to maintain as their Cloud-based equivalents. Older ISDN and analogue phone systems often can’t be accessed remotely, turning even the simplest of maintenance or administrative tasks into a costly logistical nightmare. Cloud phone systems are accessed remotely by their very nature, so you will never have to arrange and pay for telecoms engineers to come to your office.

It’s not just in the server room that Callcloud will save you money, either. Calls to standard UK landline and mobile numbers are included with all our systems, giving huge cost savings at the same time as allowing you to budget reliably each month. Our best value inclusive package even comes with free Ericsson-LG 1010i handsets!


3.     Scalability: Add or remove users with ease

In addition to options for 30-day rolling contracts, Callcloud’s systems can be expanded at the press of a button. When you have a new member of staff starting, simply order a new extension from Callcloud along with a handset if needed. Then just plug in the handset or sign in to the desktop app and away you go! No engineer visits required.

Callcloud’s contracts will also allow you to reduce the number of extensions you pay for, so if you’re hiring someone to fill a temporary post, there’s no need to commit to a contract term for the new extension; our phone systems move with your business as it breathes.


4.     Reliability: Receive calls without fail

You might think connecting to a server hundreds of miles away is inherently less reliable than keeping a server in your office that you connect to locally. There was a time not so long ago when we may have agreed with you. However, this is definitely not the case now.

Our cloud-based systems are hosted across several data centres, all protected by the latest and greatest security and redundancy technology. Everything is failsafe; multiple power feeds, multiple connections to the internet, multiple backup servers. Even the best and most well-funded server cupboard can’t hope to match a full-scale data centre deployment.

In fact, since your phone numbers aren’t physically linked to your office in any way, your phone service is completely insulated from any issue that might happen at your office. If you lose power or internet connectivity, for example, you can set calls to divert automatically to mobiles or voicemail.


5.     Simplicity: Complete your phone system in minutes

ISDN and analogue phone systems are complex beasts. That’s probably why engineer call outs for these phone systems are so expensive. Not so with VoIP.

Our phone system is accessed and set up through one simple web portal. Every aspect of your phone system, from voicemails to complex auto-attendant configurations, is shown in a friendly graphical interface. A complete phone system can be set up in minutes – the most time-consuming part of the whole process is filling out user’s names and other details.

That doesn't mean you're on your own, though. Our friendly and knowledgeable support team are never more than a phone call away, always happy to show you how to set something up or answer any questions you might have.

There’s always a lot going on in the background – ask any IT engineer and they’ll agree that it takes a lot of work keeping servers running on the latest software and hardware. Cloud telephony takes care of that for you - our data centre and infrastructure team regularly update the servers with any new software releases, giving new features and guaranteeing your system is always as secure and reliable as possible.


So, what are you waiting for? The truth is, there’s really no reason to have a phone system hosted in your office any more. Why not let us take care of it for you? Get in touch with the Callcloud team today to see how much time, stress and money you could save by moving to the Cloud.